To book a visit, use the online booking form or call us. An online booking is a request: we confirm the day and two-hour window by phone or email.
If you smell gas, don't call us. Leave the home first, then call your gas company's emergency line or 911 from outside. If a carbon monoxide alarm sounds, get everyone out and call 911. Our page on gas smells and CO alarms explains what to do next.
We serve 68 cities and towns across Greater Boston, listed on our service areas page. Visits are Sunday through Friday in two-hour arrival windows: 8 to 10, 10 to 12, 12 to 2, 2 to 4 and 4 to 6. We offer same- or next-day visits.
Not sure what's wrong? Start with the $99 gas fireplace safety inspection. A licensed Massachusetts gas fitter does a full inspection, a gas leak check, wiring and controls, a safety check and a maintenance check. One price covers every gas fireplace in your home, cleaning is extra, and the $99 is credited toward any repair. It is a limited-time offer.
When you call, it helps to have a few things ready.
- Your address, so we can confirm it is in one of our towns.
- What the fireplace is doing: it won't turn on, the pilot goes out, the remote does nothing, or it shuts off after a few minutes.
- When it started, and anything that changed around then, such as new batteries, a power outage or the first fire of the season.
- The brand and model, if they are in your owner's manual or on a label you can see without taking anything apart.
- How many gas fireplaces are in the home, since one $99 inspection price covers all of them.
- The day and two-hour window that work for you, plus any notes on parking or building access.
Want to read first? Our guides to common gas fireplace problems and gas fireplace services are good places to start.